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Merchandise and Accessory Warranty
Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits conferred under this Audi e-Shop Warranty are in addition to any statutory rights or remedies that you may have, including under the New Zealand Consumer Law.
Warranty on Genuine Accessories and Audi Genuine Merchandise
Subject to the below, and without limiting any other rights or remedies provided under the New Zealand Consumer Law, original Audi Genuine Accessories or Audi Genuine Merchandise purchased from Audi e-Shop carry a 24-month warranty against defects in the Audi Genuine Accessories or Audi Genuine Merchandise only, commencing from the date of purchase (invoice date) from Audi eShop.
This Audi e-Shop Warranty entitles the owner to the following with respect to any goods purchased from the Audi E-Shop that suffer a manufacturing defect (at the election of Audi Australia):
Specific Warranty Exclusions
The above Audi E-Shop Warranties do not apply to the extent the defect or damage was caused by:
To the extent permitted by law:
How to make a claim
To submit a claim the purchaser must contact us via email to shop@audi.co.nz.
Your request will be received by one of our team, who will then contact via email or phone on the next steps.